FAQs

1. How do I order?

Placing an order with THE FACTORY is quick and easy. New customers easily can choose to place an order with or without account creation.

Create an account  

Check out and create an account at the same time. Once you have an account, you will not have to re-enter this information to make your next purchase. 

2. Why shall I create an account @ THE FACTORY website?

Once you have an account, you will enter your information only once, no need to re-enter your information to make your next purchase.

Having an account will allow us to send you our updates, news, new products and promotions.

3. How to add items to my Cart?

To shop at THE FACTORY:

  • Just locate an item you like to purchase and click the "ADD TO CART" This button is usually found beside products. clicking this button places the item in your Cart. now you have the choice either to continue shopping by adding more products to your cart or to check out and go to the next step to fill in (contact information). 
  • Each time you click "Add to Cart," the page will refresh and display the newest item in your Cart, as well as previous additions.
  • In case you need to purchase only one item and you don’t need a cart to add products to it, you can easily click on “BUY IT NOW” button usually found beside the products, automatically you will go the next step to fill in (contact information). 
4. How the Checkout proceeds?
  • If you wish to exercise the "Checkout" just click on it then enter your contact information including your address in order to calculate the shipping cost at the next step, then press “continue to shipping”
  • At this step you can review your order details and know your shipping cost then press “continue to payment”

5. What payment methods do you have?

At the payment step you will find 2 payment methods:

  1. Debit/ Credit card:

After clicking “Complete order”, you will be redirected to Accept - Card to complete your purchase securely

  1. Cash on delivery COD

After clicking “Complete order”, your order will be in progress, then you will get notified once confirmed via an sms or an email depends on the information you have entered while ordering. 

6. How does payment Gateway for Credit / Debit card works?

If you chose to pay by "Credit/ Debit card", you are redirected to Accept - Card to complete your purchase securely, where you will be asked to choose the type of card you would like to pay with. You are then taken to the page where the Total Order amount is displayed and you will be asked for your Card number, CVV number and the expiry date for the card. Once you have filled out the details please click on the submit button to process your payment.

7. Order Confirmation?

Finally, we confirm and display a page with a unique order number for you, which you can save for your records. You can click on the link provided to go back to the home page or go to "My Account" to check your order details. , then you will get notified once confirmed via an sms or an email depends on the information you have entered while ordering. 

8. What Sipping Company do you use? Can I use my own freight company?

We use a wide range of shipping carriers trying to bring you the cheapest and best possible service. We send out massive amounts with these carriers each day for each of our locations.

Unfortunately, you can’t use your own freight company according to our policy.

9. Do you have a return policy?

With THE FACTORY can Return products, Please follow the link for our detailed policy.

10. What is your Shipping policy?

Please follow the link for our detailed policy.

11. Do you do customized furniture?

Yes we do customized Furniture, our services include interior design consulting, custom design furniture, wedding registry, as well as

home products from around the world in addition to locally produced products. 

12. Do you take furniture orders? And how?

Yes we do, you can enjoy browsing our furniture gallery(Nagi put the gallery link here), and if you have a certain design in mind you can upload it (Nagi put the upload link here)with the dimensions needed to get a quotation.

13. Do you have wedding lists?

Yes we do, just select your wish list and get your link to share with your beloved ones to select and buy your Gifts  and we deliver to your doorstep.

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